Jenny (Xiao) Zhang
EDUCATION
Carnegie Mellon University, Pittsburgh, PA
Dec 2010
Master of Information Systems Management
GPA:3.64/4.00
Fudan University, Shanghai, China
July 2009
Bachelor of Information Systems Management
GPA:3.60/4.00
National University of Singapore, Singapore (Exchange Program)
2008
PROFESSIONAL EXPERIENCE
S&P Global, New York, US
Dec 2017 – Current
Manager, Operations
• Use Alteryx, Tableau and Qlik Sense to transform data and create reports/dashboards for Executives to track KPIs and manage performance in S&P Global Ratings
• Define Strategy and lead the initiatives of adopting Tableau and Alteryx within S&P Global Ratings, organize and provide trainings to global users
• Manage complex analytics projects and deliver actionable strategic deliverables on time under budget
JW Player, New York, US
Aug 2014 – Nov 2017
Senior Manager, Business Analytics
• Consolidate Data from different systems including Salesforce, Marketo, Google Analytics, Vindicia, Recurly, JW Platform into Tableau
• Define performance metrics/KPIs, create reports/dashboards for executives and all departments (eg. Marketing, Sales, Finance) to get insights from Data and support business decision making
• Build strategy and processes around Data cleaning and Data Governance
PwC, New York, US
Jan 2011 – Jul 2014
Technology Consultant
• 3.5 years experience of designing enterprise applications for Fortune 500 consumer facing industries like media & entertainment, financial services, and retail to improve customer satisfaction and efficiency.
• Functional Skills: Project management, Business Analysis, Critical thinking, X-function communication.
• Technical Skills: SDLC, Agile, Waterfall, Digital Transformation, ERP Implementation, Identity Management.
Schlumberger, Houston, US
2010
Product Manager
• Designed Petrel Communicate, a social network function for Petrel.
• Implemented the prototype of Communicate module with C#.
PROJECTS
Digital Transformation Project for a National pharmacy benefit management company
2014
• Lead Business Analyst for a Digital transformation program to redesign all the Digital properties of CVS.
• Lead 20+ requirements gathering sessions with Stakeholders, identified five edge cases, proposed potential solutions to Business owners, and documented both functional and non-functional requirements.
Program Management Project for a large mass media and communications company
2013
• Program manager to manage the overall quality of the Set-top box and reported to CTO on a weekly basis.
• Developed toolkits for performance testing, identified bottlenecks and proposed solutions to the executives.
ERP Implementation Project for a large utility company
2013
• Gathered requirements, created BPRs and functional specs to document the detail business requirements.
• Lead a workstream to configure credit and collection process. Created technical spec and testing scripts.
Identity Management Project for a national bank
2012
• Technical Project manager to migrate the data from legacy system to new Oracle solution post production.
• Configured Batch jobs, used SQL to generate reports, redesigned the process to reduce migration time by 50%.
Privileged User Access Management (PUAM) Project for a global retailer
2012
• Project manager of a strategy project to analyze client’s current state of privileged account management capabilities.
• Leveraged industry best practices to define a road map for deploying an enterprise PUAM solution for in-scope systems.
Product and Project Management Project for a large mass media and communications company
2011
• Project manager to manage the scope, schedule, budget to develop six online tactics to promote the company’s TV product.
• Used Agile to work with business, design, dev and a vendor to deliver the six tactics on time under budget.
Knowledge Management Project for a leading professional service firm
2011 – 2014
• Product and Project Manager, responsible for managing all work streams (including off shore) of the KM program to manage the enterprise level Knowledge Management solution being used by global practitioners.
• Key initiatives: designed & developed three SharePoint sites, integrated SharePoint with internal Social Network, migrated 2500+ docs to SharePoint in a month, created marketing campaign to promote KM tools.
Security Assessment Project for a global telecommunications corporation
2011
• Reviewed the Security Capabilities and did the bench-marking analysis against the industry standards and best practices.
• Composed the final deliverable including an aggregated report of all the benchmark results and an executive presentation.
TECHNOLOGY SPECIALTY
Programming Language: SQL, UNIX, Linux, Java, C#
Application: Tableau, Alteryx (certified) , Salesforce (certified), JIRA, Rally, Confluence, Splunk, Google Analytics, SharePoint, OIM, OIA (certified), Oracle CCB, HP Quality Center, Microsoft Office, Microsoft Visio, Microsoft Project, VMware
Database: Oracle, SQL Server
LANGUAGE AND INTERESTS
Language: Mandarin, English
Interests: Travel, Drawing, Softball, Reversi
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