Resume

Jenny (Xiao) Zhang

EDUCATION                                                                                           

Carnegie Mellon University, Pittsburgh, PA

Dec 2010

Master of Information Systems Management

GPA:3.64/4.00

Fudan University, Shanghai, China

July 2009

Bachelor of Information Systems Management

GPA:3.60/4.00

National University of Singapore, Singapore (Exchange Program)

2008

PROFESSIONAL EXPERIENCE                                                                         

S&P Global, New York, US

Dec 2017 – Current

Manager, Operations

•       Use Alteryx, Tableau and Qlik Sense to transform data and create reports/dashboards for Executives to track KPIs and manage performance in S&P Global Ratings

•       Define Strategy and lead the initiatives of adopting Tableau and Alteryx within S&P Global Ratings, organize and provide trainings to global users

•       Manage complex analytics projects and deliver actionable strategic deliverables on time under budget

JW Player, New York, US

Aug 2014 – Nov 2017

Senior Manager, Business Analytics

•       Consolidate Data from different systems including Salesforce, Marketo, Google Analytics, Vindicia, Recurly, JW Platform into Tableau

•       Define performance metrics/KPIs, create reports/dashboards for executives and all departments (eg. Marketing, Sales, Finance) to get insights from Data and support business decision making

•       Build strategy and processes around Data cleaning and Data Governance

PwC, New York, US

Jan 2011 – Jul 2014

Technology Consultant

•       3.5 years experience of designing enterprise applications for Fortune 500 consumer facing industries like media & entertainment, financial services, and retail to improve customer satisfaction and efficiency.

•       Functional Skills: Project management, Business Analysis, Critical thinking, X-function communication.

•       Technical Skills: SDLC, Agile, Waterfall, Digital Transformation, ERP Implementation, Identity Management.

Schlumberger, Houston, US

2010

Product Manager

•       Designed Petrel Communicate, a social network function for Petrel.

•       Implemented the prototype of Communicate module with C#.

PROJECTS           

Digital Transformation Project for a National pharmacy benefit management company

2014

•       Lead Business Analyst for a Digital transformation program to redesign all the Digital properties of CVS.

•       Lead 20+ requirements gathering sessions with Stakeholders, identified five edge cases, proposed potential solutions to Business owners, and documented both functional and non-functional requirements.

Program Management Project for a large mass media and communications company

2013

•       Program manager to manage the overall quality of the Set-top box and reported to CTO on a weekly basis.

•       Developed toolkits for performance testing, identified bottlenecks and proposed solutions to the executives.

ERP Implementation Project for a large utility company

2013

•       Gathered requirements, created BPRs and functional specs to document the detail business requirements.

•       Lead a workstream to configure credit and collection process. Created technical spec and testing scripts.

Identity Management Project for a national bank

2012

•      Technical Project manager to migrate the data from legacy system to new Oracle solution post production.

•       Configured Batch jobs, used SQL to generate reports, redesigned the process to reduce migration time by 50%.

Privileged User Access Management (PUAM) Project for a global retailer

2012

•       Project manager of a strategy project to analyze client’s current state of privileged account management capabilities.

•       Leveraged industry best practices to define a road map for deploying an enterprise PUAM solution for in-scope systems.

Product and Project Management Project for a large mass media and communications company            

2011

•       Project manager to manage the scope, schedule, budget to develop six online tactics to promote the company’s TV product.

•       Used Agile to work with business, design, dev and a vendor to deliver the six tactics on time under budget.

Knowledge Management Project for a leading professional service firm

2011 – 2014

•       Product and Project Manager, responsible for managing all work streams (including off shore) of the KM program to manage the enterprise level Knowledge Management solution being used by global practitioners.

•       Key initiatives: designed & developed three SharePoint sites, integrated SharePoint with internal Social Network, migrated 2500+ docs to SharePoint in a month, created marketing campaign to promote KM tools.

Security Assessment Project for a global telecommunications corporation            

2011

•       Reviewed the Security Capabilities and did the bench-marking analysis against the industry standards and best practices.

•       Composed the final deliverable including an aggregated report of all the benchmark results and an executive presentation.

TECHNOLOGY SPECIALTY

Programming Language: SQL, UNIX, Linux, Java, C#

Application: Tableau, Alteryx (certified) , Salesforce (certified), JIRA, Rally, Confluence, Splunk, Google Analytics, SharePoint, OIM, OIA (certified), Oracle CCB, HP Quality Center, Microsoft Office, Microsoft Visio, Microsoft Project, VMware

Database: Oracle, SQL Server

 

LANGUAGE AND INTERESTS

Language: Mandarin, English

Interests: Travel, Drawing, Softball, Reversi